Troubleshooting

Error reporting

Internal errors typically leave messages of the form

java.lang.NullPointerException

at pmclass.applications.pmgateway.PMgatewayDefaults.getConvertionSettings(PMgatewayDefaults.java:143)
at pmclass.applications.pmgateway.PMgatewayFrame.convert(PMgatewayFrame.java:854)
at pmclass.applications.pmgateway.PMgatewayFrame.run(PMgatewayFrame.java:911)
at java.lang.Thread.run(Thread.java:484)

in the command window.

To allow PMOD Technologies tracking the problem please open a support call as described above.

License Errors

Some of the most likely license errors are:

• If the license file has not been copied to the right directory, you will see a message
  
  Please copy pstarter.lcs to /Applications/Pmod3.3/properties/system/lcs
• If the license file has been modified somehow, you will see a message
  License Error. Invalid license file (2)
  Please try to extract pstarter.lcs again from your e-mail without any modifications.
• If the USB key cannot be read because it is not connected or because the driver installation is not up to date, you will see an error message Hardware license key not accessible with additional details.
  Please make sure that the USB key is connected and the installation was done as described. The installation may have to be repeated after an operating system upgrade.

Additional Solutions

For checking additional solutions please consult the Q&A area of the PMOD website.